Privacy policy

NixHerb operates this store and website, including all associated information, content, features, tools, products and services to deliver a curated shopping experience to you (the Customer) (collectively referred to as the “Services”). NixHerb is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy outlines how we collect, use and disclose your personal information when you access, use, shop or conduct other transactions through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you have read and understand how your information is collected, used and disclosed as set forth in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “Personal Information”, it means information that identifies you or another individual, or information reasonably linked to you or another individual. Personal Information excludes anonymized or de-identified data that cannot identify you or be reasonably associated with you. Depending on how you use the Services, your country of residence and what applicable laws permit or require, we may collect or process the following categories of Personal Information, including inferences drawn from such data:
  • Contact Information: Your full name, residential address, billing address, shipping address, phone number and email address.
  • Financial Information: Credit card, debit card and financial account numbers, payment card details, financial account records, transaction history, payment methods, payment confirmations and other payment-related details.
  • Account Information: Your username, password, security questions, preferences and general account settings.
  • Transaction Information: Items you browse, add to cart, save to wishlists, purchase, return, exchange or cancel, as well as your full transaction history.
  • Communication Records: Details you submit when contacting us, such as information provided when submitting customer support inquiries.
  • Device Information: Data about your device, browser and internet connection, your IP address and other unique device identifiers.
  • Usage Information: Details related to your interaction with the Services, including how and when you access or browse our platform.

Sources of Personal Information

We may gather Personal Information from the following channels:
  1. Directly from you: When you create an account, access or use the Services, contact us, or voluntarily submit Personal Information to us.
  2. Automatically collected via the Services: Data retrieved from your device while you use our products, services or website, including information collected through cookies and similar tracking technologies.
  3. From our service providers: Entities we engage to deliver specialized technical services, who collect or process your Personal Information on our behalf.
  4. From our business partners and other third parties.

How We Use Your Personal Information

We may utilize your Personal Information for the following purposes based on your interactions with us and the Services you access:

To provide, customize and improve the Services

We use your Personal Information to deliver the Services, including fulfilling contractual obligations with you, processing payments, dispatching orders, saving your preferences and favorite items, sending account-related notifications, processing purchases, returns, exchanges and other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges, supporting customer reviews, and building a personalized shopping experience for you (such as product recommendations based on your purchase history). This may involve using your Personal Information to further tailor and optimize the Services.

Marketing and Advertising

We use your Personal Information for marketing and promotional activities, such as sending marketing, advertising and promotional materials to you via email, SMS or postal mail, and displaying online advertisements for products and services on our platform or third-party websites based on your past purchases, cart additions and other activity within the Services.

Security and Fraud Prevention

We use your Personal Information to verify your account, deliver secure payment and shopping experiences, detect, investigate and take action against potential fraudulent, illegal, dangerous or malicious activity, protect public safety, and maintain the security of our Services. If you choose to register an account to use the Services, you are responsible for safeguarding your account credentials. We strongly advise against sharing your username, password or other access details with any third party.

To communicate with you

We use your Personal Information to provide customer support, respond to your requests, deliver efficient service and sustain our ongoing business relationship.

For legal compliance

We use your Personal Information to comply with applicable laws or respond to valid legal procedures, including requests from law enforcement or government authorities, investigate or participate in civil discovery, pending or active litigation or other adversarial legal proceedings, and examine or address potential violations of our Terms or Policies.

How We Disclose Personal Information

Under specific circumstances, we may disclose your Personal Information to third parties for legitimate purposes in accordance with this Privacy Policy, including the following scenarios:
  1. Disclosure to Shopify, suppliers and other third parties who perform services on our behalf (such as IT administration, payment processing, data analytics, customer support, cloud storage, logistics and shipping).
  2. Disclosure to business and marketing partners for delivering marketing services and serving targeted advertisements to you. For example, we collaborate with Shopify and third-party platforms to enable personalized advertising based on your online activity across different merchants and websites. Our business and marketing partners will use your information subject to their respective privacy statements. Depending on your jurisdiction, you may have the right to request that we cease sharing your data for targeted advertising and promotional campaigns based on your cross-site online activity.
  3. Disclosure when you instruct, request or otherwise consent to us sharing specific information with third parties, such as for order shipping, or through your use of social media widgets or login integration tools.
  4. Internal disclosure among our affiliates and corporate group entities.
  5. Disclosure in connection with corporate transactions such as mergers or bankruptcy, to comply with any applicable legal obligations (including responses to subpoenas, search warrants and similar official demands), enforce applicable Terms of Service or Policies, and protect and defend the Services, our rights, and the rights of our users or other individuals.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes Personal Information related to your access and usage of the platform to deliver and improve the Services for you. Information you submit through the Services will be transmitted and shared with Shopify and third parties that may be located outside your country of residence to facilitate and enhance the Services. Additionally, we utilize certain Shopify enhanced features to support the protection, growth and improvement of our business; these features integrate data collected from your interactions with our store, other merchants and Shopify. To deliver these enhanced functions, Shopify may process Personal Information collected from your engagement with our store, other merchants and Shopify platforms. In such cases, Shopify acts as a data controller for your Personal Information and will handle requests you submit to exercise your data rights for the aforementioned purposes. To learn more about how Shopify uses your Personal Information and the rights available to you, please review Shopify’s Consumer Privacy Policy. Depending on your location, you may exercise certain rights related to your Personal Information via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain hyperlinks to websites or other online platforms operated by external third parties. If you access these unaffiliated, uncontrolled external websites, you must review their respective privacy, security policies and terms of service. We do not warrant or assume liability for the privacy or security of such third-party platforms, including the accuracy, completeness or reliability of their content. Information you share on public or semi-public platforms, including content posted on third-party social media networks, may be visible to other users of the Services and/or users of those external platforms, with no restriction on use by us or those third parties. The provision of such links does not constitute our endorsement of the platform’s content, owner or operator unless explicitly stated within the Services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect any Personal Information from minors within your jurisdiction. If you are a parent or legal guardian and discover your child has submitted Personal Information to us, contact us via the details listed below to request deletion of such data. To the best of our knowledge as of the effective date of this Privacy Policy, we have not “shared” or “sold” (as defined under applicable law) the Personal Information of individuals under the age of 16.

Data Security & Data Retention

Please note that no security measure is completely foolproof or impenetrable, and we cannot guarantee absolute data security. Furthermore, any information you transmit to us may not be secure while in transit. We recommend that you refrain from sending sensitive or confidential information to us over unsecured channels.
The retention period for your Personal Information depends on multiple factors, such as whether the data is required to maintain your account, deliver Services, satisfy legal obligations, resolve disputes or enforce applicable contracts and policies.

Your Rights & Choices

Depending on your country or region, you may hold some or all of the following rights related to your Personal Information. These rights are not absolute, may only apply under specific circumstances, and we may decline your requests where permitted by applicable law:
  1. Right to Access / Know: You may request a copy of the Personal Information we hold about you.
  2. Right to Deletion: You may request that we erase the Personal Information we maintain about you.
  3. Right to Rectification: You may request correction of any inaccurate Personal Information we store on your record.
  4. Right to Data Portability: Under specific conditions and subject to certain exceptions, you may obtain a copy of your Personal Information held by us and request its transfer to a third party.
  5. Manage Communication Preferences: We may send promotional emails to you, and you may opt out of these marketing communications at any time via the unsubscribe link included in our emails. If you opt out of marketing messages, we may still send you non-promotional emails such as account or order-related notifications.
You may exercise any of the above rights via the designated sections within the Services or by contacting us through the details listed below. For full details on how Shopify processes your Personal Information and the rights available to you (including rights related to data handled by Shopify), visit: https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of the above rights. Where permitted or required by applicable law, we may verify your identity before processing your request. Subject to applicable legislation, you may appoint an authorized agent to submit rights requests on your behalf. Before processing a request submitted by an agent, we will require documentation proving your authorization for that agent to act on your behalf, and may request direct identity verification from you. We will respond to your requests within the timeframes stipulated by applicable law.

Complaints

If you have concerns regarding how we process your Personal Information, contact us via the details provided below. Depending on your jurisdiction, you may have the right to appeal our decisions by reaching out to us at the contact information below or filing a formal complaint with your local data protection authority.

International Data Transfers

Please be advised that we may transfer, store and process your Personal Information outside of your country of residence.
If we transfer your Personal Information to territories outside the European Economic Area or the United Kingdom, we will implement recognized data transfer mechanisms (such as Standard Contractual Clauses issued by the European Commission or equivalent contractual instruments published by relevant UK authorities) unless the receiving jurisdiction has been recognized as providing an adequate level of data protection.

Changes to This Privacy Policy

This Privacy Policy will be updated periodically to reflect revisions to our privacy practices or for other operational, legal and regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date at the top, and provide corresponding notifications as required by applicable law.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your data rights, please email us at service@NixHerb.com